Will they keep me on the phone and ask other questions?
The 911 telecommunications officer will begin routing the call to the proper agency. During the next few seconds you may hear a dial tone and ringing. Do not be alarmed, this is normal and you are never out of contact with the telecommunications officer.

The 911 telecommunications officer will use this time to confirm the name, address, and ask any additional questions. Examples may include:
  • Suspect or vehicle information for crimes in progress.
  • Age of patient and are they conscious and breathing.
  • What is on fire and are there any other dangers?

Always stay on the line and await instructions. Never think that the exchange of information is delaying the actual dispatch of emergency services. Burlington County's 911 Communication Center utilizes a state of the art network of computers, telephones, and radios to communicate dispatch information to others even while they are on the phone with you.

Show All Answers

1. What is 911?
2. When should I use 911?
3. Can I dial 911 from any phone?
4. Who will answer my 911 call?
5. What will they ask and how should I answer?
6. Will they keep me on the phone and ask other questions?
7. What if the caller speaks a foreign language?
8. What if the caller is speech or hearing impaired?
9. What if my call is not an emergency?
10. Can I call a police station directly?
11. Are there things I shouldn't call for?
12. Is there anything I should do to make sure emergency personnel can find me?