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1. I have questions about my medical / dental claim. Who do I call?

You should call the company directly for assistance. All customer service numbers are on your ID cards as well as the Explanation of Benefits (EOB) sent from the company. Please have your EOB available when making your call. You should note your conversation on this EOB for future reference. Always ask for the representative’s name when calling with questions.

2. I have lost my insurance identification cards. How do I get them replaced?

You should call the company directly. All company information as well as customer service numbers can be found in the Benefit Administrators area of the website.

3. I had a work related injury. Who do I call for questions or more information?

Please call the Risk Management Office at 609-702-7135.

4. When is open enrollment?

The County holds two Open Enrollment periods. The first one happens in June for a July 1 effective date and the second occurs in December for a January 1 effective date.

5. My dependent child is no longer eligible for County benefits. Can I buy insurance through the County?

You must notify the Benefits Office within 60 days of the date the child is no longer eligible. A COBRA letter will be sent along with the cost of continuing benefits. Please refer to your labor agreement for dependent eligibility for children 19 and older.

6. I’m separated from my spouse. Can I take him/her off of my insurance?

As long as you are not divorced and are still legally married your spouse is still an eligible dependent. You may want to check with your attorney before requesting their removal.

Upon your legal divorce, they are not your spouse and are not an eligible dependent. You must notify the Benefits Office as soon as your divorce is finalized to remove him/her from your policy.